TAMMS provides on the spot support after an accident

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Been in an accident? Call us

Accident assistance

If you’ve just had an accident, you may be disorientated and feel compelled to act immediately.
Being involved in an accident can be stressful and unnerving. However, after ensuring that everyone involved is safe and calling emergency services (if necessary), it is worth taking a moment to remember you have rights if you are the not at fault driver. We’ve compiled a simple accident guide setting out the steps that ensure you’re back on the road and back to normal as quickly as possible. However, if you have any questions or queries, or just want TAMMS to take care of everything for you from here on out, you can contact us for a no obligation conversation about your options.

Accident assistance

If you’ve just had an accident, you may be disorientated and feel compelled to act immediately.
Being involved in an accident can be stressful and unnerving. However, after ensuring that everyone involved is safe and calling emergency services (if necessary), it is worth taking a moment to ensure your rights are protected moving forward – especially if you are the not-at-fault driver. We’ve compiled a simple accident guide setting out the steps that ensure you’re back on the road and back to normal as quickly as possible. However, if you have any questions or queries, or just want TAMMS to take care of everything for you from here on out, you can contact us for a no obligation conversation about your options.

Accident Guide

Just had an accident? Follow these 5 simple steps to ensure you stay safe, record all the details of the accident, and get back to normal as soon as possible.

Safety first

Move off the road as soon as you can after turning off your car’s ignition and activating its hazard lights. If it is possible to do so, you can move your car off the road, too. However, only do this after ensuring it is safe to do so. A collision can be disorientating, and other vehicles using the road may still be travelling at speed.

Emergency services

If anyone is injured or if the road is blocked, contact emergency services on 000 straight away.
Please remember that Immediately after a collision, people may show little evidence of experiencing shock. Signs and symptoms may only develop gradually. If someone does develop shock, it is another reason to call 000.
Early signs of shock are pale face, fingernails and lips, cool, moist skin, faintness, dizziness, nausea and anxiety.

Exchange info

Collect the other driver’s details including registration and drivers licence number. By law, the other driver must provide these details. You should also ask for the other driver’s address, mobile number and insurance details – in particular, are they insured and with whom.

To make sure you capture everything you need for your accident to be managed as quickly and conveniently as possible, use our comprehensive Accident Detail Form. The link is below.

For peace of mind and identification purposes in the future, you may want to take a photo of the other driver’s licence and vehicle registration, too.

Click to download PDF

Collect Accident Information

Once you have the other driver’s details, take pictures of the accident scene & vehicle damage (to any and all vehicles). We would advise you to cover all angles on the vehicles involved, even if no damage is apparent. And don’t forget to check beneath your vehicle as well. If your vehicle’s drive-train is damaged in a crash, you should not attempt to drive the vehicle home.

If your car is undrivable, contact TAMMS. In most states we we can arrange towing from the accident scene or from a nominated location

Click to download PDF

Loan Car

If your car cannot be driven safely immediately after an accident, or if it’s clear your car needs to go in for repairs at a later date, contact TAMMS on 1300 951 221. We may be able to arrange your loan car and start your accident management process straight away. In most cases, if you were not at fault, a replacement car can be delivered to you within the hour. Don’t forget to remove any valuables from your car before it’s towed away.

Our services

When it comes to accident management, TAMMS is with you every step of the way.

Our services

When it comes to accident management, TAMMS is with you every step of the way.

Looking for answers?

 Our expert accident managers have answered some frequently asked questions

Accident Management is the centralized handling of a motorist’s claim following a road traffic collision. It is a cost-effective intermediary service that assists drivers in getting back on the road quickly and relieves the stresses of going through the claims process alone. Whilst it is significantly more cost-effective for the innocent motorist, the service does cost slightly more as a result – a cost borne by the insurer of the ‘at fault’ driver.
TAMMS stands for ‘Total Accident & Mobility Management Services’ and are experts at managing your accident from start to finish. From getting your car fully repaired and back on the road to upholding your rights and getting your life back to normal, our team of accident management experts are dedicated to ensuring your experience after a vehicle collision is as seamless and hassle-free as possible. Our comprehensive solutions encompass a host of services including accident management, repairs, replacement cars and much more.
An insurance company is interested in keeping their costs down, which is a big consideration when they are allocating your vehicle to a repairer. TAMMS on the other hand will allocate hand picked, independent repairers with great reviews to undertake the repair work outside of an insurance network. 
Take plenty of photos, collect the at fault driver’s details including, their driver’s licence number, contact information, car registration and insurance information. Contact the police if necessary and call us on 1300 951 221.
If the accident was 100% your fault then contact your insurance company and let them know. We will be able to assist in the accident management side in relation to your vehicle repairs.
As long as you are upfront and honest within your application and you assist TAMMS with the recovery of costs from the at fault party / insurer, there is no cost to you. The cost for the repair itself is taken up with the at fault parties insurance company. 

Had an accident? Need immediate assistance?

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