TAMMS provides on the spot support after an accident
Call us for advice or start your application today
Accident assistance
If you’ve just had an accident, you may be disorientated and feel compelled to act immediately.
Being involved in an accident can be stressful and unnerving. However, after ensuring that everyone involved is safe and calling emergency services (if necessary), it is worth taking a moment to remember you have rights if you are the not at fault driver. We’ve compiled a simple accident guide setting out the steps that ensure you’re back on the road and back to normal as quickly as possible. However, if you have any questions or queries, or just want TAMMS to take care of everything for you from here on out, you can contact us for a no obligation conversation about your options.
Accident assistance
If you’ve just had an accident, you may be disorientated and feel compelled to act immediately.
Being involved in an accident can be stressful and unnerving. However, after ensuring that everyone involved is safe and calling emergency services (if necessary), it is worth taking a moment to ensure your rights are protected moving forward – especially if you are the not-at-fault driver. We’ve compiled a simple accident guide setting out the steps that ensure you’re back on the road and back to normal as quickly as possible. However, if you have any questions or queries, or just want TAMMS to take care of everything for you from here on out, you can contact us for a no obligation conversation about your options.
Accident Guide
Just had an accident? Follow these 5 simple steps to ensure you stay safe, record all the details of the accident, and get back to normal as soon as possible.
Safety first
Move off the road as soon as you can after turning off your car’s ignition and activating its hazard lights. If it is possible to do so, you can move your car off the road, too. However, only do this after ensuring it is safe to do so. A collision can be disorientating, and other vehicles using the road may still be travelling at speed.
Emergency services
If anyone is injured or if the road is blocked, contact emergency services on 000 straight away.
Please remember that Immediately after a collision, people may show little evidence of experiencing shock. Signs and symptoms may only develop gradually. If someone does develop shock, it is another reason to call 000.
Early signs of shock are pale face, fingernails and lips, cool, moist skin, faintness, dizziness, nausea and anxiety.
Exchange info
Collect the other driver’s details including registration and drivers licence number. By law, the other driver must provide these details. You should also ask for the other driver’s address, mobile number and insurance details – in particular, are they insured and with whom.
To make sure you capture everything you need for your accident to be managed as quickly and conveniently as possible, use our comprehensive Accident Detail Form. The link is below.
For peace of mind and identification purposes in the future, you may want to take a photo of the other driver’s licence and vehicle registration, too.
Click to download PDF
Collect Accident Information
Once you have the other driver’s details, take pictures of the accident scene & vehicle damage (to any and all vehicles). We would advise you to cover all angles on the vehicles involved, even if no damage is apparent. And don’t forget to check beneath your vehicle as well. If your vehicle’s drive-train is damaged in a crash, you should not attempt to drive the vehicle home.
If your car is undrivable, contact TAMMS. In most states we we can arrange towing from the accident scene or from a nominated location
Click to download PDF
Loan Car
If your car cannot be driven safely immediately after an accident, or if it’s clear your car needs to go in for repairs at a later date, contact TAMMS on 1300 951 221. We may be able to arrange your loan car and start your accident management process straight away. In most cases, if you were not at fault, a replacement car can be delivered to you within the hour. Don’t forget to remove any valuables from your car before it’s towed away.
Our services
When it comes to accident management, TAMMS is with you every step of the way.
Our services
When it comes to accident management, TAMMS is with you every step of the way.
Looking for answers?
Our expert accident managers have answered some frequently asked questions
Knowledge and advice
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