Frequently Asked Questions

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In the case of total loss when you are the not at fault driver, we may be able to assist you with an accident loan car until you receive settlement on your vehicle.

You may still be eligible as it depends on the type/s of vehicles and how and by whom they are normally used. Please contact our team on 1300 951 221 or complete our online application here.

You may be able to get an accident replacement vehicle for the entire duration of your repairs if you meet our eligibility criteria.

Ensure everyone is safe and arrange assistance for anyone who is injured. Make sure you exchange contact and insurance details with the at fault driver. If the at fault driver is insured, you can then claim for repairs and an accident replacement vehicle through their insurance policy.

Yes, our repair network follows OEM repair procedures to ensure every vehicle is repaired back to manufacturer’s standards.

The length of time required to repair your vehicle depends on the extent of the damage to your vehicle. The assigned repairer will provide you with regular updates as they work on your vehicle.

At TAMMS, our repair network uses OEM approved parts. OEM stands for ‘original equipment manufacturer’ and means that repairs meet manufacturer’s specifications.

An insurance company is interested in keeping their costs down, which often is a consideration when they are allocating your vehicle to a repairer. TAMMS, on the other hand, will allocate hand picked, independent repairers with great reviews to undertake the repair work outside of an insurance network.

Accident Management is the centralised management of a motorist’s claim following a road traffic collision. It is an intermediary service that assists drivers in getting back on the road quickly and relieves the stress of going through the claims process alone. Costs associated with the repair, hire car and recovery process are worn by the at fault driver or their insurer.

Right2Drive is able to assist drivers across Australia* and New Zealand. *Excluding TAS, NT and ACT To discuss if we can service your specific location, please call our team on 1300 950 221.

The replacement car booking team at Right2Drive will advise the delivering branch that you have a colour preference, and they will do their best to provide it for you.

Right2Drive has an extensive fleet of vehicles available and will do their best to accommodate your needs, depending on availability of vehicles similar to your existing car.

Right2Drive is happy to assist you with a baby car seat or booster seat. Please let them know of your needs and they’ll arrange a suitable baby or child seat for you.

“Like for like” means an equivalent vehicle to your vehicle that was involved in the not at fault accident. If we don’t have something similar available, we’ll discuss alternatives with you to ensure the loan car suits your needs and lifestyle.

An accident loan car, or “accident replacement vehicle,” is a car provided to not at fault drivers involved in an accident by credit hire businesses such as Right2Drive. Accident loan cars can be used while the damaged vehicle is being repaired or settlement of total loss is confirmed. The cost of an accident loan car is recovered through the at fault party or their insurer.

TAMMS stands for ‘Total Accident & Mobility Management Services’ and are experts at managing your accident from start to finish. From getting your car fully repaired and back on the road to upholding your rights and getting your life back to normal, our team of accident management experts are dedicated to ensuring your experience after a vehicle collision is as seamless and hassle-free as possible. Our comprehensive solutions encompass a host of services including accident management, repairs, accident replacement cars and much more.

Phone: 1300 950 221
Email: leads@TAMMS.com.au

Please refer to this page for more detailed information from Right2Drive.

Call Right2Drive on 1300 100 121 and they’ll follow up with the branch where you returned your car.

Please call the roadside assistance number displayed on the windscreen so that a member of the Right2Drive team can assist you.

In the event of malicious damage (intending to cause damage to the property, or an intention to destroy it) to one of the vehicles, you may be liable for all losses and damages caused. Please call Right2Drive on 1300 100 121 immediately to report any incidents.

Please contact Right2Drive as soon as possible to inform the team if you’ve had an accident so they can assist you. Under clause 9 of the terms and conditions of your rental agreement, your damage liability fee will be reduced to zero, provided that:

The accident is reported to us immediately
Complete accident details including description, date and time of accident, location of accident and details of all parties involved are provided within 24 hours of occurrence; and
The driver is fully licenced and an authorised driver (nominated on the rental agreement).

If you are unable to do so, you will be liable for the loss and damage caused.

There are several reasons why your credit card may have been charged and the list below covers the most common reasons:

Tolls + an administrative fee
Traffic or parking infringements + an administration fee
Additional fees if the car is not returned in the same condition that you received it in
Cleaning fees
Refuelling charges.

If you’d like more specific information about the charges to your credit card, please contact Right2Drive on 1300 100 121

All vehicles are provided to our customers with a full fuel tank and, like any rental car, need to be returned with a full tank of fuel to avoid additional charges.

No, you don’t need to deep clean the vehicle, but you do need to return it in a similar condition to what it was in when you received it.

Pets are not allowed in any of the accident loan cars and will incur an additional cleaning fee. Assistance animals are an exception, so please contact the Right2Drive team on 1300 100 121 to register for this.

Smoking is NOT permitted in any of the accident loan cars and will incur an additional cleaning fee.

Please call the Right2Drive team on 1300 100 121 and they’ll be able to assist you with your query.

Please refer to the sticker on the right side of the windscreen.

There’s no charge to you as the not at fault driver (subject to terms and conditions), as this cost will be recovered as part of the accident loan car claim. Please call the Right2Drive team on 1300 100 121 to add an additional driver to your replacement car.

Yes, please contact Right2Drive at responseteam@right2drive.com.au for assistance. You will need to provide the additional driver’s full name and a copy of the front and back of their driver’s licence.

If the owner of the vehicle has registered the vehicle for business use, then the owner may be required to pay the GST component of the hire cost at the end of the hire period. The owner is entitled to claim back the GST on their Business Activity Statement (BAS).

Right2Drive collects your credit card details in case they need to process charges at the end of your hire such as:

Fuel (if you return the vehicle with less fuel that when it was provided to you)
Tolls
Traffic or parking infringements
Vehicle cleaning (if the vehicle is returned dirty)
Unacceptable wear & tear
Excess or damage
Administrative costs.

You will need to pay for these additional items as you would in your own car. The at fault insurer will not cover the cost of these items.

Under Right2Drive’s agreement with you, you will not be liable for the rental costs provided you are not at fault, assist them in recovery of those costs from the at fault driver or their insurer and otherwise act in accordance with the terms and conditions of their agreement. If they require your assistance in recovering the rental costs, this may include you having to provide documents, statements, and in some rare cases, appearing in court as a witness in proceedings they bring in your name. You are responsible for vehicle use costs such as:

Fuel
Tolls (and their related administrative fees)
Traffic or parking infringements (and their related administrative fees).

In some circumstances, you may also be required to pay costs related to:

Vehicle cleaning for a vehicle returned in poor condition
Unacceptable wear & tear
Excess or damage if you damage our vehicle and do not abide by the terms and conditions of our agreement.

Read more in the Right2Drive terms and conditions.

Provided you assist Right2Drive in the recovery process and otherwise act in accordance with the terms and conditions of the agreement, you will be released from liability for the rental costs or legal fees associated with the recovery.

Under Right2Drive’s agreement with you, the not at fault driver, you won’t be liable for the rental costs as long as you are not at fault, you assist them in the recovery of the costs from the at fault party or their insurer, and otherwise act in accordance with the terms and conditions of their agreement. If they require your assistance in recovering the rental costs, this may include you having to provide documents, witness statements, and in some cases, appearing in court as a witness in proceedings they commence in your name. You’ll still need to pay for petrol, tolls and infringements as you would in your own car.

Your obligations are to comply with the terms of our agreement with you and the rental agreement that you signed which includes:

Acting in the best interest of TAMMS and Right2Drive.
Not holding up the recovery of the rental costs from the at fault party.
Providing all documents reasonably required (for example, a copy of your physical driver’s licence).
Being open and honest with TAMMS and Right2Drive, and not misleading us in any way.
Not releasing or purporting to release the at fault party from any of your rights in respect to the accident.
Providing assistance in the recovery process as required, which may include providing documents, witness statements and in some circumstances, appearing in court as a witness in proceedings we bring in your name.
Advising Right2Drive promptly when your car repairs are complete, or you are notified of a total loss settlement.

Using our services shouldn’t impact your current policy. When the accident isn’t your fault, you’ve got rights that mean you don’t have to make a claim against your own insurance policy and the cost of the hire and repairs will be recovered from the at fault party or their insurer.

If you’re not at fault in an accident with another vehicle, it’s your legal right to be put back into the position you were in prior to the accident. This means being provided with an accident loan car while your car is being repaired, or until your total loss settlement is confirmed. It also means having your car repaired to the condition it was in prior to the accident.

Eligible customers can enjoy an accident replacement vehicle for the duration of their repairs. In the event of a total loss, you can keep the accident loan car until you receive the settlement on your damaged vehicle. Click here to find out if you are eligible.

Yes, Right2Drive can arrange to deliver and collect the vehicle at a time and location that are convenient to you, including your home, office or the panel shop where your vehicle is being repaired.

It takes between 24-48 hours to assess an application depending on liability confirmation from the at fault party’s insurer.

Yes, you can lodge an application with us now and upon approval, Right2Drive can book you in for your desired future date.

We require the following information from you:

Your details, including your driver’s licence number, car registration and insurance information
Copy of your physical driver’s licence
The at fault driver’s details, including their car registration and insurance information
Details about the car accident
Witness details (if applicable).

You can apply here.

Yes, if you’re not at fault in an accident with another vehicle, the business has a legal right to be put back into the position it was prior to the accident. This means that the business may be legally entitled to an accident loan car whilst the car is being repaired, or until it is deemed a total loss. To find out if you are eligible for a Right2Drive loan car, you can complete our online eligibility questionnaire here.

Some of the reasons you will not be eligible include:

you don’t have the at fault driver’s details
you advise us upfront that the at fault driver is not insured
you are the at fault party
the at fault driver was under the influence of drugs or alcohol
the accident happened due to a medical episode
the accident happened due to the flashing lights from an ambulance or police vehicle
a secondary vehicle was not involved.

Please call our team on 1300 950 221 immediately to find out about your eligibility.

We can only assist eligible drivers who have an Australian driver’s licence – this includes additional drivers.

We provide accident loan cars to suit all our customers’ needs, subject to availability. Click here to find out if you’re eligible for an accident replacement vehicle.

Yes, if you are the not at fault driver and you meet our eligibility criteria, we can assist you. Please complete our online application here.

Drivers are required to hold a current and valid learner, provisional, or full driver’s licence. Please note: Learner or Provisional licence holders are subject to our prior approval. You will also be required to satisfy criteria in respect to insurance, driving record and physical & mental capacity, as detailed in the agreement. Fill out an application here.

Unfortunately, if you’re aware the at fault driver does not have insurance, in this instance, we won’t be able to help you with an accident replacement vehicle or not at fault repairs. Please get in touch with your own insurer for assistance. In some circumstances, we will pursue the at fault driver who is liable for damages. If the at fault driver is not insured, our team will discuss this with you and assist you through the process. However, it may limit the extent of the support we are able to provide.

It is important in any accident to ensure you get the details of the other driver, regardless of fault, including car registration and insurance information. Unfortunately, without these details we are unable to assist, as the cost of the accident loan car and repairs is recovered through the at fault party or their insurer.

TAMMS can assist drivers who are not at fault in an accident. If you were at fault, we suggest that you speak with your insurance provider if you have a hire car inclusion in your policy. Although we specialise in accident loan cars for not at fault motorists, we can recommend our partners at East Coast Car Rentals for great value car hire.

Our accident replacement vehicles are only available for eligible drivers who are not at fault in an accident with an insured at fault driver. Unfortunately, we can’t assist in this scenario.

We offer accident loan cars to eligible drivers who have been involved in a car accident that wasn’t their fault. We suggest you talk to a hire car company.

TAMMS can only assist not at fault drivers who have been in an accident with an insured at fault driver. If your car was stolen and you have insurance, we recommend contacting your insurance provider.

We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. If your vehicle has been damaged by a straying animal (farm animal or pet) that has an owner and fault is acknowledged, you may be eligible for an accident replacement vehicle. Please contact us to discuss your eligibility.

If the at fault party disputes liability, we can’t provide you with an accident loan car or commence repairs until liability is confirmed. However, we will contact the at fault driver’s insurer and confirm if there is a dispute in liability.

To find out if you are eligible, you can complete our online questionnaire here. You can also complete an online application here. We will call you to discuss your application if we need further information. You can also speak to a member of our team at any time on 1300 950 221.

If you are the not at fault driver, Right2Drive can help you to arrange a towing service* and book an Uber for you, at no cost to you. Pending liability and availability, they can often deliver an accident loan car to you at the scene of the accident. Please call us on 1300 950 221 to find out more. *Guidance can be provided on how you can arrange a towing service in Victoria.

Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we can provide you with an accident replacement vehicle for the duration of the repairs. Click here to find out if you’re eligible.

Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs. Click here to find out if you’re eligible.

If you are the not at fault driver and you meet our eligibility criteria, we can assist you even if you aren’t covered for a hire car through your insurance policy. Please complete our online application here.

Yes, under Australian law, you are entitled to placed back into the position you were in before the accident that wasn’t your fault regardless of whether you have insurance. Click here to find out if you meet all the eligibility criteria.

As long as you are the not at fault driver and you meet our eligibility criteria, then we can help you with an accident replacement vehicle and repairs. Please complete our online application here.

As you have an interest in the vehicle that was damaged, you are the party who has suffered a compensable loss. Similarly, even if the at fault driver has insurance, and indemnity has been confirmed, the at fault driver is listed as a party in the proceedings.

Had an accident?

1300 951 221

Frequently Asked Questions​

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Frequently Asked Questions