Not at fault accident replacement cars
Get a hire car for the entire duration of your repairs at no cost to you.
If you're the not at fault driver in an accident, you have rights.
You may be entitled to a like for like accident loan car for the entire duration of your repairs at no cost to you.
When you’ve been involved in an accident that wasn’t your fault, you have the right to be placed back into the position you were in prior to the accident.
We work with our sister company Right2Drive to help you access your legal rights after an accident that wasn’t your fault.
Why Aussie drivers love us
- You'll receive an accident replacement vehicle for the entire duration of your repairs. The rental costs are recovered through the at fault party or their insurer.
Why should I choose TAMMS if I have an insurance policy?
The TAMMS Difference |  |
|---|---|
Our services come at no cost to you.*
| |
Receive an accident replacement vehicle. | |
We provide vehicle delivery and collection. | |
Keep the replacement vehicle for the entire duration of your repairs. | |
Receive a like for like replacement vehicle, where possible. | |
$0 excess* if you have an accident in one of our vehicles. | |
Our network of repairers have state-of-the-art repair centres. | |
Repairs are done to manufacturer’s specifications. |
How to get an accident replacement vehicle
Check eligibility
Find out if you're eligible to receive one of our accident replacement vehicles by completing our eligibility questionnaire.
Complete application
Once you've confirmed your eligibility, complete our online application form.
We'll get back to you within 24 - 48 hours.
Car drop off
As soon as we've approved your application, we'll arrange to deliver your accident replacement car to you at a time and place that suit you. You can keep the car for the entire duration of your repairs.
Car pick up
Once your vehicle has been repaired, we'll arrange to collect the accident loan car from you.
Frequently Asked Questions
Yes, under Australian law, you are entitled to a like for like accident replacement vehicle if the accident wasn’t your fault regardless of whether you have insurance. Find out if you meet all the eligibility criteria for an accident loan car.
We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. If your vehicle has been damaged by a straying animal (farm animal or pet) that has an owner and fault is acknowledged, you may be eligible for an accident replacement vehicle. Please contact us to discuss your eligibility.
Right2Drive can only assist eligible drivers who have an Australian driver’s licence – this includes additional drivers.
Under Right2Drive’s agreement with you, the not at fault driver, you won’t be liable for the rental costs as long as you are not at fault, you assist them in the recovery of the costs from the at fault party or their insurer, and otherwise act in accordance with the terms and conditions of their agreement. If they require your assistance in recovering the rental costs, this may include you having to provide documents, witness statements, and in some cases, appearing in court as a witness in proceedings they commence in your name. You’ll still need to pay for petrol, tolls and infringements as you would in your own car.
Under Right2Drive’s agreement with you, you will not be liable for the rental costs provided you are not at fault, assist them in recovery of those costs from the at fault driver or their insurer and otherwise act in accordance with the terms and conditions of their agreement. If they require your assistance in recovering the rental costs, this may include you having to provide documents, statements, and in some rare cases, appearing in court as a witness in proceedings they bring in your name. You are responsible for vehicle use costs such as:
- Fuel
- Tolls (and their related administrative fees)
- Traffic or parking infringements (and their related administrative fees).
In some circumstances, you may also be required to pay costs related to:
- Vehicle cleaning for a vehicle returned in poor condition
- Unacceptable wear & tear
- Excess or damage if you damage our vehicle and do not abide by the terms and conditions of our agreement.
Read more in the Right2Drive terms and conditions.
If the owner of the vehicle has registered the vehicle for business use, then the owner may be required to pay the GST component of the hire cost at the end of the hire period. The owner is entitled to claim back the GST on their Business Activity Statement (BAS).
