Know your rights after an accident

If you've been in an accident that wasn't your fault, you are entitled to an accident replacement vehicle and repairs at no cost to you.

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From not at fault repairs to getting you back on the road in an accident replacement vehicle, our specialists are here to assist you after you’ve had a not at fault car accident.

Get your car repaired by Australia's top-rated repairers after a not at fault accident.

Not At Fault Accident? You've Got Rights.

If you’re not at fault in an accident with another vehicle, it’s your legal right to be put back into the position you were in prior to the accident. This means being provided with an accident loan car while your car is being repaired, or until your total loss settlement is confirmed. It also means having the costs of your repairs covered.

Under our agreement with you, you will not be liable for the rental and/or repair costs provided you are not at fault, assist us in recovery of those costs from the at fault driver or their insurer and otherwise act in accordance with the terms and conditions of our agreement.

When the accident wasn’t your fault, you’ve got rights that mean you don’t have to make a claim against your own insurance policy. You’re legally entitled to a like for like accident replacement vehicle until your own car is repaired, or until you receive settlement in the case of total loss. You’re also entitled to have your vehicle repaired to manufacturer standards. The accident replacement vehicle and not at fault repairs are at no cost to you. TAMMS are independent accident management experts and we’ll manage the whole process to ensure you get everything you’re entitled to after an accident that wasn’t your fault. Costs will be recovered from the at fault party or their insurer.

In the case of total loss when you are the not at fault driver, we may be able to assist you with an accident loan car until you receive settlement on your vehicle.

Please contact our team on 1300 951 221.

I already have insurance. Why should I choose TAMMS when I'm not at fault?

The TAMMS Difference
$0 excess payment* if you have an accident in one of our replacement vehicles.
No increase in your insurance premiums when you use our services.
We provide accident replacement vehicle pick up and drop off.
Receive a like for like accident replacement vehicle.
Keep the accident replacement vehicle for the entire duration of your repairs.
Repairs are done to manufacturer’s specifications.

How It Works

When you’ve been in a not at fault car accident, just follow these simple steps:

Check Eligibility

Are you the not at fault party?

Is the at fault party insured?

Do you have the at fault party's details and their insurance details?

If you answered 'yes' to all three questions, you may be eligible for our services.

Check Eligibility

Complete Application

Call TAMMS on 1300 951 221 or fill in the claim form. One of our experts will be in touch with you shortly.

Start Application

Get Approval

Generally, we provide approval within 24 - 48 hours so that we can assist you as quickly as possible.

Get Started

Get Replacement Car / Start Repairs

If your application is successful, a replacement car will be delivered to you at a time and place convenient for you. Our team of experts will arrange for your vehicle to be repaired to manufacturer’s specifications at no cost to you.

Get Started

TAMMS is completely equipped to assist you after an accident that wasn't your fault.

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Like for like cars in our fleet

We have access to an extensive fleet through our sister company Right2Drive. You can enjoy a like for like accident replacement vehicle where possible. Our fleet includes a range of SUVs, utes, sedans, plus electric and hybrid vehicles to suit every person’s lifestyle.