TAMMS manages your accident from start to finish, at no cost to you.

We organise loan cars and repairs to help you get back on the road sooner and ensure your rights are protected.

Why Australians use TAMMS to manage their accident

When you’re in a not at fault accident, you have rights. TAMMS protects the rights of not at fault drivers and works to get them back on the road as soon as possible after an accident.

We manage the entire claims process for you and make sure you get everything you’re entitled to – even the things you didn’t know about. 

There are a range of benefits to using our services and they are provided at no cost to you* (T&C’s apply). The costs are recovered from the at fault party’s insurer.


How It Works

When you’ve been in a not at fault car accident, just follow these simple steps:

Check Eligibility

Are you the not at fault party?

Is the at fault party insured?

Do you have the at fault party's details and their insurance details?

If you answered 'yes' to all three questions, you may be eligible for our services.

Check Eligibility

Complete Application

Call TAMMS on 1300 951 221 or fill in the claim form. One of our experts will be in touch with you shortly.

Start Application

Get Approval

Generally, we provide approval within 24 - 48 hours so that we can assist you as quickly as possible.

Get Started

Get Replacement Car / Start Repairs

If your application is successful, a replacement car will be delivered to you at a time and place convenient for you. Our team of experts will arrange for your vehicle to be repaired to manufacturer’s specifications at no cost to you.

Get Started

TAMMS manages your accident from start to finish

Free additional drivers

For added flexibility so that you and any other usual driver of your vehicle can get around.

Free delivery and collection

We deliver the vehicle to your door or wherever you need it, at no cost to you.

No cost to you

The cost of the loan car and the repairs are invoiced and recovered from the at fault party's insurance company.

Like for like replacement vehicle

Priority access to a fleet of over 2,500 loan cars from Right2Drive, Australia’s leading accident loan car provider.

Repaired to manufacturer specifications

All repairs are done at our state-of-the-art facilities or through our trusted partner repair network.

No impact on your own policy or premium

Since you aren’t lodging a claim with your insurer, there is no excess or impact on your no claims bonus, policy or premium.

Frequently Asked Questions

No, we are an independent accident management company that assists not at fault drivers to get the best outcome after their accident.

No, under our agreement with you, you will not be liable for the rental or repair related costs, as long as you are not at fault, you assist us in the recovery of the costs from the at fault party or their insurer, and otherwise act in accordance with the terms and conditions of our agreement. You’ll still need to pay for petrol, tolls and any traffic or parking infringements as you would in your own car. For business customers, there is also a GST element payable that is tax deductible, so if your car is registered for business purposes, please ask us for more information.

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Yes, we can! As the not at fault driver, you’re not required to make an insurance claim. If you meet our eligibility criteria, we can help you with a like for like replacement car, deliver it to your home or work and arrange repairs to your damaged vehicle. Call our team on 1800 956 390.

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If you choose to have your car repaired through TAMMS, we can provide you with options from our own repair centres or our trusted network of partner repairers.

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We determine the extent of the damage to your vehicle through independent repair assessment before commencing repairs on your vehicle. We work in your best interests and are not affiliated to any insurance companies.

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If the accident was 100% your fault, contact TAMMS and we will take you through how to lodge a claim and to arrange your repair to be allocated to our repair centres.

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Using our services shouldn’t impact your current policy. When the accident isn’t your fault, you’ve got rights that mean you don’t have to make a claim against your own insurance policy and the cost of the hire will be recovered from the at fault party or their insurer.

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