I received a request to pay from Right2Drive because I was identified as the at fault party. What do I need to do?
Please refer to this page for more detailed information from Right2Drive.
If I forgot something in the accident loan car while returning it, how do I get it back?
Call Right2Drive on 1300 100 121 and they’ll follow up with the branch where you returned your car.
I lost the key to my accident loan car. What do I do?
Please call the roadside assistance number displayed on the windscreen so that a member of the Right2Drive team can assist you.
What happens if the accident replacement vehicle is maliciously damaged, what should I do?
In the event of malicious damage (intending to cause damage to the property, or an intention to destroy it) to one of the vehicles, you may be liable for all losses and damages caused. Please call Right2Drive on 1300 100 121 immediately to report any incidents.
I have been in an accident in an accident replacement vehicle. Do I need to pay?
Please contact Right2Drive as soon as possible to inform the team if you’ve had an accident so they can assist you. Under clause 9 of the terms and conditions of your rental agreement, your damage liability fee will be reduced to zero, provided that: The accident is reported to us immediately Complete accident details including […]
My credit card has been charged. What is the reason for this?
There are several reasons why your credit card may have been charged and the list below covers the most common reasons: Tolls + an administrative fee Traffic or parking infringements + an administration fee Additional fees if the car is not returned in the same condition that you received it in Cleaning fees Refuelling charges. […]
Do I need to return the car with a full fuel tank?
All vehicles are provided to our customers with a full fuel tank and, like any rental car, need to be returned with a full tank of fuel to avoid additional charges.
Do I need to deep clean the car before returning it?
No, you don’t need to deep clean the vehicle, but you do need to return it in a similar condition to what it was in when you received it.
Are my pets allowed in the car?
Pets are not allowed in any of the accident loan cars and will incur an additional cleaning fee. Assistance animals are an exception, so please contact the Right2Drive team on 1300 100 121 to register for this.
Can I smoke in the car?
Smoking is NOT permitted in any of the accident loan cars and will incur an additional cleaning fee.
